Bidders complained they couldn’t participate.
In this exclusive photo obtained by Domain Name Wire, NameJet’s technical support tries to keep the platform up during yesterday’s auction. I think the service is hosted on an iMac.
If you think you won one of the domains in the Thought Convergence auction yesterday at NameJet or SnapNames, you might be in for a rude surprise.
Due to technical issues yesterday afternoon, NameJet and SnapNames will extend some of the auctions that have already closed. The company posted on Twitter yesterday:
We are aware auctions on our platform were impacted today by a technical issue. We apologize for any difficulties our customers experienced. We will be extending the ending date and time of the impacted auctions and all participants will be notified.
— SnapNames (@SnapNamesDotCom) December 9, 2021
Multiple Domain Name Wire readers reported issues with the platform yesterday. Here’s an example:
Namejet should definitely redo today’s auctions. I personally was unable to access the bidding pages of specific auctions or the main My Auctions page and was unable to place any bids after approximately 3:45pm. Continual page loading, “under maintenance” messages, and the error page featuring that sketchy guy with green shades. Both desktop and mobile had issues preventing bidding after 3:45pm…
I bid through the SnapNames app yesterday until about 1:30 PST and didn’t experience any issues, but clearly, there were issues across the platforms. I “won” four auctions, only to find out they have been extended.
The auctions will now end today (Thursday), barring any other technical issues.
NameJet and SnapNames are dated platforms now operated by Newfold Digital. Auctions are run simultaneously across both platforms. When systems like this fail, it’s a losing situation for everyone involved: the sellers, the disappointed buyers, and the platform.
